Ginger Conlon and Josh Weinberger of CRM magazine tackle a number of different topics, including trust-ability, where we are with social CRM, the impact of the economy on CRM, and some predictions about what the year ahead will throw at us – like why Josh feels you shouldn’t put too much emphasis on Facebook. Both Ginger and Josh have valuable perspectives and opinions, and you can hear them by clicking here to download the mp3. Their conversation is at 40 minutes. A post by Brent Leary on Brent’s Social CRM Blog.
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